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Parts Returns

Parts (ONLY) Return Policy

If you need to return an item, simply email to request an RA # (return authorization). We will notify you via e-mail of your refund once we have received and processed the returned item.

The return period is 30 days from the date on the original purchase invoice.

Your refund will be the total cost of the item, minus the cost of shipping. If the part is used or shows signs of installation, the refund may not be accepted or may be subject to a restocking fee.

Who pays for the return shipping:

Buyer pays shipping if:

  • Incorrect product is purchased.
  • Purchase is duplicated in error.
  • New appliance is purchased.
  • Realized item purchased was not required for the job.
  • Item was no longer wanted/needed.

Aubrey's Appliance pays shipping if:

  • Product is damaged.
  • Incorrect product is sent (e.g. a washer pump is sent instead of a water valve).
  • Item does not work (defective) within 30 days of order date.

It takes 3 to 5 business days for the refund to be processed from the date the item is delivered to our returns department. Once your refund is processed by our returns department, it can take up to 10 business days for the refund to be processed by your bank. If you have not received your refund within this time frame, please email and a customer service representative will assist you.